Privacy Policy

1. Introduction

Calmridge ("we," "our," or "us") is committed to protecting the personal information of clients, family members, and website visitors. This policy explains what data we collect, how we use it, and the rights available to you under Taiwan's Personal Data Protection Act (PDPA) and applicable regulations.

If you have questions about this policy, you may reach us at [email protected] or by phone at +886 2 2146 4734.

2. Data We Collect

We collect personal information through the following channels:

• Contact forms: Name, email address, phone number, and message content when you submit our website enquiry form.
• Care service onboarding: Health information, care preferences, daily routines, medical history summaries, and emergency contact details for clients enrolled in our programs.
• Website analytics: Anonymised data about page visits, browser type, and general geographic location (city level) if analytics cookies are accepted.
• Correspondence: Records of email and phone exchanges with our team.

We do not collect sensitive data such as government identification numbers or financial records unless directly required for service delivery and with explicit consent.

3. How We Use Your Data

Personal information is used for the following purposes:

• Responding to enquiries submitted through our contact form
• Developing and delivering personalised care plans
• Coordinating with healthcare providers on behalf of enrolled clients
• Communicating service updates and scheduling information to families
• Maintaining care records for continuity and quality review
• Understanding how our website is used (anonymised analytics only)

We do not use personal data for profiling, targeted advertising, or any automated decision-making processes.

4. Legal Basis for Processing

Our data processing activities are based on one or more of the following legal grounds under Taiwan's PDPA:

• Consent: For website enquiries and optional analytics cookies.
• Contract: For data processed as part of delivering an active care service engagement.
• Legitimate interest: For maintaining service quality records and coordinating care team communications.

5. Data Retention

We retain personal data only for as long as necessary:

• Contact form data: Up to 12 months after last contact
• Active client care records: Duration of engagement plus 3 years
• Anonymised analytics data: Up to 24 months

6. Data Protection Measures

We maintain reasonable technical and organisational safeguards, including:

• Encrypted data transmission via HTTPS
• Access controls limiting data visibility to relevant team members
• Routine internal reviews of data handling practices
• Staff training on data privacy and confidentiality obligations

In the event of a data breach that affects your personal information, we will notify affected individuals as required under applicable Taiwanese law.

7. Cookies

Our website uses essential cookies necessary for basic functionality, and optional analytics cookies to help us understand how visitors use the site. You may manage your cookie preferences at any time through our Cookie Policy page.

8. Third-Party Sharing

We do not sell personal information to third parties. Data may be shared in limited circumstances:

• With healthcare providers, with explicit consent, for care coordination purposes
• With anonymised analytics services (Google Analytics, if consented)
• As required by Taiwanese law or official regulatory request

9. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data where there is no continuing legal basis
• Withdraw consent at any time (where consent is the legal basis)
• Object to processing for direct marketing purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our services and website are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18.

11. Policy Updates

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review the policy periodically. Continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

12. Contact for Privacy Matters

For any questions, requests, or concerns relating to your personal data: